Terms and Conditions
Our primary service area is within a 30 minute travel time from the Office address to the service location. The Mobile Service fee (travel time) will be based upon the travel time. Any Mobile service request with a travel time within our primary service area will be based on travel time to the job location. Any Mobile service request with a travel time beyond the 30 minute primary service area is considered outside of our primary service area, and the roundtrip travel time to and from the job location will factor into the final price, regardless of whether the Service Provider actually returns to the Office at that time or not. We will not travel more than 15 additional minutes outside of our primary service area (45 minutes from our Office).
Mobile Service is Zone-based. The travel time is obtained from Google Maps or Wave, and the Client's travel time begins at the Zone for the amount of time identified in Google Maps or Wave. The charge will begin with the first minute of travel time. The calculation of the roundtrip travel time will begin and end at our Office address, regardless of whether the Service Provider actually returns to the Office at that time. The billable time will begin with the first minute of travel time.
The Service Zone within our primary service area is $25 for 0-30 minutes of travel time. The Service Zone outside of our primary service area is $50 for 30-45 minutes (roundtrip travel time between 60-90 minutes). Fifteen (15) minutes is the allotted time that the Client should be available from the time of arrival at the job location. If additional time is needed, there will be an add-on charge of: $25 for each additional hour and $15 1/2 hour (up to 30 minutes of additional service time past the full hour if the request is within our primary service area and $50 for each additional hour and $25 1/2 hour (up to 30 minutes of additional service time past the full hour if the request is outside of our primary service. The Mobile Service fee (travel time) and any add-on fees will factor into the final price.
Our Tax Preparation fee process: Unlike many firms we do not charge by the form or by the hour for tax preparation services but rather the time it will take to prepare the return and the complexity of the return. However, other services we provide may be charged by the hour. We provide upfront pricing for all services that are not identified as being charged by the hour which means you will know and agree to our fee for the tax preparation services prior to any work beginning or any commitments made. If it is determined that we need to provide Bookkeeping services to complete your return, you will be informed of the hourly rate to performs those services prior to that process beginning. Once we have all or at least all material information required to prepare the return or project, we will determine our fee based on your unique needs. Our fees are determined by the time it will take us to prepare, review and finalize the return or project based on the complexity of the project. At least fifty percent (50%) of the fee will be required prior to beginning any work and the balance must be paid prior to reviewing the completed return. Audit Support is not included in our pricing.
Note: Preparation fees for Tax Returns do not include bookkeeping services. An additional charge will apply for reviewing & reconciling client maintained Quickbooks, reviewing bank statements, and sorting documents & receipts in order to prepare the Income Statement & Balance Sheet for tax preparation purposes. The $45 per hour fee will be stated separately, and will ONLY be applied if Income Statement & Balance Sheet is required to complete an accurate tax return for the business. The rate for the bookkeeping services will be a factor in the final price.
Our Business Services fee process: All fees are due upon completion of project, with the exception of bookkeeping services provided to the Client on a regular basis. In that instance, the Client will be invoiced for the month. Our fees are determined by the time it will take us to prepare, review and finalize the return or project based on the complexity of the project. The balance of returns and projects must be paid prior to reviewing the completed return or project. Audit Support is not included in our pricing.
Pricing for Document Management and Document Review/Analyze is dependent on multiple factors: size of packet/booklet/document, type of project, how much research is required, etc).
Loan Signing Companion Services: Our primary service area is within a 30 minute travel time from the Office address to the service location. The rates are zone-based (travel time from the Office address to the job location is built-in). Any service request with a travel time beyond the primary service area is considered outside of our primary service area, and the roundtrip travel time to and from the job location will be built into the price. The calculation of the roundtrip travel time will begin and end at our Office address, regardless of whether Service Provider is returning to the Office. Travel time will be determined by Google Maps or Wave.
The base price for Loan Signing Companion Services are $50 per hour. Travel time is built into the Zone pricing.
$30 first hour plus any add-ons ...... 0-15 minute travel time to service location
$35 first hour plus any add-ons .....15-30 minute travel time to service location
$70 first hour plus any add-ons .... 30-45 minute travel time to service location (Roundtrip travel time 60-90 minutes) $80 first hour plus any add-ons .... 45-60 minute travel time to service location (Roundtrip travel time 90-120 minutes)
Add-on Fee: $15 1/2 hour (up to 30 minutes of additional service time past the full hour). $25 for additional service time from 31-60 minutes or each additional hour. Any add-on fees will factor into the final price.
Example 1: The Client booked Loan Signing Companion Service that is 20 minutes from our Office. The service was 1 hour and 20 minutes long. The Client would be charged $50 ($35 for zone price (one hour, includes travel time) and $15 for up to 30 minutes after the first hour for add-ons).
Example 2: The Client booked Loan Signing Companion Service that is 40 minutes from our Office, which is outside of the primary service area. The service was 2 hours long. The Client would be charged $95 ($70 for zone price (one hour and travel time) and $25 for one hour for add-ons).
*Note: I am not a licensed Financial Advisor, CPA or Attorney, and cannot provide legal advice. If you determine that you may need specific types of specialized advice regarding any concerns revealed after the research and review of your documents, you should contact an individual or firm that specializes in that specific field to address those concerns.
SPECIFIC TASK(S) UNABLE TO BE PERFORMED: If a task on a service request cannot be performed for any reason, including but not limited to, closures, we will reach out to the Client, either through a phone call or text, within 5 minutes of arriving at the location for further instructions. If we are unable to get in contact with the Client within 15 minutes, the service request will be noted with the reason for the task not being completed and the service time incurred, including the 15 minute wait time will be a factor in the final price.
WEATHER: Inclement weather (BELOW 32 degrees F, rain, snow, high winds, other precipitation, or OVER 95 degrees F, etc) - $5 each hour, $50 max per sitter. PLEASE NTE: REAL FEEL temp using ACCUWEATHER is used i.e. if actual temperature is XX degrees, but wind, sun or humidity makes it FEEL more or less, then the inclement weather fee applies. NO EXCEPTIONS
EMERGENCIES: Once servicing begins, if there is an emergency or situation, outside of our control, or an extreme weather event that prevents us from completing the service request, we will reach out to the Client to inform and collaborate on when the servicing may be completed. The service request will be noted "Emergency OR Extreme Weather Event" as the reason why each remaining task that was unable to be completed. The service request is then determined to be completed, with exception, for that day after any items in the Service Providers possession that need to be given to the Client has been given to them. The time incurred performing tasks on the service request will be included in the final price.
In both of the above instances, a new service request would be required to perform the uncompleted tasks on a service request, and the Client will be billed in accordance with the Service Zone(s) applicable to complete the task when applicable.
CANCELLATIONS: A 24-hour notice is required for cancellation of services scheduled more than 24 hours prior to the cancellation request. A 2-hour notice is required for cancellation of services scheduled same day (Non-Rush Service). A 30-minute notice is required for cancellation of priority/rush services. If a request for cancellation is received outside of these timelines, a $35 Cancellation fee WILL BE CHARGED.